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Welcome to Nailted’s help center! We’re here to answer your questions.

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Getting started

Get your account all set up and ready to start.


Invite new team members to Nailted

Configure teams

Check your metrics to understand your eNPS

Check your eNPS

Give Claps on Friday

Live your first 1:1

eNPS

Process for measuring employee satisfaction.


What is eNPS?

How do we calculate eNPS?

How often is the eNPS question sent?

How to use the promoters, passives & detractors groups in Nailted?

Metrics

Functioning of Nailted metrics and where eNPS comes from.


General Information

Metrics management

What can I use metrics for?

Tips to improve participation

Best practices

Initiatives

Measure the impact that your iniciatives have over metrics.


How can you use initiatives?

Turnover rate

Process for measuring turnover rate


How do we calculate the turnover rate?

How can I get accurate turnover data?

How Nailted forecasts turnover?

What is the calibration in turnover forecasting?

How can I filter engagement data for individuals who have left the company?

User management

Manage your members, create groups and give permissions


Adding new members

Management of current members

Managers permissions management

Groups

Account settings

Find here information about all your account settings


Can I disable all notifications?

In what language will people receive notifications? Can it be changed?

How do I change my language

Custom Polls

Use custom polls effectively to meet your needs.


General information

How to use a Custom Poll

Goals

Set and track the progression of your team's goals


Can I calculate a person’s bonus using Nailted?

What type of goal cycles exist?

How to create a goal cycle

How can I set goals for each person?

How do I update a goal?

Can a created goal be modified?

What visibility will I have over company goals?